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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did I receive an email with no data from a Submission?

    Asked by BCCCC on July 09, 2015 at 03:31 PM

    We received an email that someone had submitted a form from our site:

    http://ccc.bc.edu/index.cfm?pageID=2674

     

    The email had no data in it at all.  It had the JotForm header, with the words "Question" and "Answer" but nothing else.  We checked in Jotform, and there is no record of anyone even filling out a form. Any ideas why we would receive an email?  Did someone try to fill out the form?  

     

    Thanks,

    Dina

     

     

    Page URL:
    http://ccc.bc.edu/index.cfm?pageID=2674

    email no data receive email logs sent email email history
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    JotForm Support

    Answered by jonathan on July 09, 2015 at 04:37 PM

    Hi Dina,

    This was the form http://www.jotformpro.com/form/40636486290964 right?

    Can  you tell us the date/time stamp of the submission email you mentioned?

    You can actually search in your sent Email History logs for the specific submission email if its a valid submission.

    user guide: -How-to-view-all-your-form-Email-History

    In the email history log, you can compare the submission email to the actual submission data in the View Submission page of the form.

    Another possibility is that someone must have attempted to submit the form without filling the field data, it could be just a spammer.

    Hope this help. Let us know if you need further assistance.

    Thanks.