What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password Help

    Asked by Peter Bauer  on July 09, 2015 at 03:53 PM

    Dear friends,


    Please forgive me, but the use of this forum is prohibitively difficult.  I need to either change my password or change the email of my account as soon as possible.  I migrated over a dozen forms from Adobe Forms to JotForm with the hope that I would be able to easily access them again.  However, I do not recall the username/password I initially used and until I can get more direct assistance with this problem our forms are essentially useless.  I can no longer access the original forum thread, either, as I am asked for a username and password which I DO NOT REMEMBER!!!  I am looking forward to using this service but I really need your help to access my forms as soon as possible.  PLEASE HELP!!!

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    JotForm Support

    Answered by Welvin on July 09, 2015 at 05:01 PM

    Hi Peter,

    Your username is "pbauer". The email address is the same to the one you used for posting this thread. You can reset it by clicking Login button then "Forgot Password" link:

    Enter your email address and click "Send Reset Instructions" button.

    You should receive the email to your email inbox. Otherwise, check your spam folder.