What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is hanging on submission

    Asked by fende on July 09, 2015 at 06:03 PM

    My form submission is not working and I have not changed anything. 

    please wait error submission issue
  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 02:48 AM

    Hi,

    Could you provide us more details of what you meant by your forms submission is not working?

    I'm checking your form and it seems like they are still accessible. Are you referring to your submissions and you're unable to edit them?

    We'll wait for your response.

  • Profile Image

    Answered by fende on July 10, 2015 at 01:43 PM
    When employees are hitting the submit button they are not getting a thank
    you note and I am not getting the submission.
    --------
    Kevin Fenderson
    Manager, Fleet Operations
    Regional Offices
    Kaiser Permanente
    1950 Franklin St. 10th Floor
    Oakland, CA 94612
    510-987-3305 (office)
    8-427-3305 (tie-line)
    510-452-3339 (fax)
    925-519-4137 (mobile phone)
    http://kpnet.kp.org/fleetservices/
    ---------
    kp.org/thrive
    NOTICE TO RECIPIENT: If you are not the intended recipient of this
    e-mail, you are prohibited from sharing, copying, or otherwise using or
    disclosing its contents. If you have received this e-mail in error,
    please notify the sender immediately by reply e-mail and permanently
    delete this e-mail and any attachments without reading, forwarding or
    saving them. Thank you.
    ...
  • Profile Image

    Answered by fende on July 10, 2015 at 02:18 PM
    I submitted the form again today and the data did come to me. After you
    hit the "Submit" button it changes to "Please Wait" and never goes away or
    goes to a thank you for the submission screen.
    --------
    Kevin Fenderson
    Manager, Fleet Operations
    Regional Offices
    Kaiser Permanente
    1950 Franklin St. 10th Floor
    Oakland, CA 94612
    510-987-3305 (office)
    8-427-3305 (tie-line)
    510-452-3339 (fax)
    925-519-4137 (mobile phone)
    http://kpnet.kp.org/fleetservices/
    ---------
    kp.org/thrive
    NOTICE TO RECIPIENT: If you are not the intended recipient of this
    e-mail, you are prohibited from sharing, copying, or otherwise using or
    disclosing its contents. If you have received this e-mail in error,
    please notify the sender immediately by reply e-mail and permanently
    delete this e-mail and any attachments without reading, forwarding or
    saving them. Thank you.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on July 10, 2015 at 04:00 PM

    I was able to submit the form without any issues.

    If the issue is happening with embedded form, please provide us with a link to the web page in question.

    Thank you.

  • Profile Image

    Answered by Kevin Fenderson on July 15, 2015 at 04:58 PM

    The form is not embedded.  It has worked for several weeks with no problems and then all of a sudden we started having the submission problems.  Ben, I have no idea what you are talking about below:

    "Also, the error that you have captured could be shown always when you go to the submit page directly - actually you should be shown the error page from our server, but IE can show his own error instead if it believes that the file holds no info and that their page would be better."

  • Profile Image
    JotForm Support

    Answered by Mike on July 15, 2015 at 06:22 PM

    Thank you for your update. I have replied to the second thread:

    http://www.jotform.com/answers/611219