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  • Profile Image

    Field value is removed after editing submission due to conflicting conditions

    Asked by sudsport on July 09, 2015 at 07:23 PM

    Hi,

    Could you help me on the form http://form.jotformpro.com/form/51411723490953

    I have a problem with the paiement field which is supposed to be set to:

    - Gratuit if age is under 16

    - Attente if payement is performed by Check

    - Oui if Payment is On Line with CB or if field Payé is Oui

    It is working properly at submission time, but if I am editing one of the submission with payment is made On line with CB then the "paiement" field is emptied out. To have it back to "Oui" I need to set the field "Payé" to "Oui"

    I cannot find the reason of this curious functioning.

    Thanks for your help,

    Georges

     

    Page URL:
    http://form.jotformpro.com/form/51411723490953

    edit submission conditions conditional logic conditions conflict
  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 04:01 AM

    Hi,

    To confirm, this is how we can replicate the problem:

    1. First, make a submission

    2. Navigate to the Submissions page and click "Edit".

    3. In the submission, if "On line with CB" is selected the "paiement" field is empty?

    4. To set it back you need to select the "Paye" to "Oui".

     

    I cloned your form and made a test submission, and I edit it. But, I wasn't able to replicate the problem. The "paiement" is not empty in my submission.

    I assume you have already resolved the problem? If not, please do check your conditional logic again and see if there are any conflicts on it.

    Do let us know if you are still having problems on this.

  • Profile Image

    Answered by sudsport on July 10, 2015 at 05:03 AM

    Hi Charlie,

    I agree with you at submission time the field is properly set.

    But when you edit the record ans say change the first name and save the change then the "Paiement" field is emptied out unless you play again with "Mode de Paiement" or "Payé" which we shouldn't have to.

    I have the same issue with the form http://form.jotformpro.com/form/51244921438959

    Thanks for your help,

    Georges

  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 09:52 AM

    Hi,

    I was able to replicate the problem. I'm currently investigating it and doing some further testing, I will get back to you as soon as I have a compilation of my results, there might be a need to escalate this to our developers.

    Apologies for the inconvenience.

  • Profile Image
    JotForm Support

    Answered by Charlie on July 10, 2015 at 10:13 AM

    Hi,

    I believe this is related to a conditional logic, here's a conflict.

    The conflict is this:

    What if the Age is greater that "15" and "Mode of Paiement" is Not "Par Cheque"? it will then give it blank without considering the 3rd condition.

     

    This is what I would proposed:

     

    You can try cloning my form here: http://form.jotformpro.com/form/51901339282959. You can test it in your end.

    That reason is that when in edit mode, the priority condition is the one with the "Age" field. The 3rd condition does not have an "Age" field causing a conditional conflict which in return shows a blank field.

    I hope that helps. You just need to take into consideration all the fields you are using in a specific field with condition. In this case, the "Paiement" field is depending on the "Age", "Paye" and "Mode de Paiement".

    I hope that helps.

  • Profile Image

    Answered by sudsport on July 10, 2015 at 07:10 PM

    Hi Charlie,

    Many thanks for your help, it's working now with your solution.

    I take this opportunity to show you that my display of conditions is far less practical than yours as I need to open each condition to see the details of it whereas it seems that on your side you are able to see all the detail of the conditions in one shot.

    See attached screen capture.

    Do you have any clue for this ?

    Best Regards,

    Georges

  • Profile Image

    Answered by Ben on July 11, 2015 at 03:34 AM

    In my colleague's name, you are welcome Georges. I am glad to hear that the issue was resolved. Now since your other issue with conditions is not related to this issue, I have moved this to a new thread so that we can properly assist you with it, as that is not how it should look.

    This is the link to your new thread: http://www.jotform.com/answers/607988 and we will be replying to it shortly.