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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to downgrade account.

    Asked by frankz on July 09, 2015 at 08:44 PM
    This is unbelievable. I have tried to downgrade my account for the 4th time and twice it has been done by support. I have even changed my credit card information so I would not be charged and I still get charged.
    Below is the last correspondence. I was going to let the last months slide but this is beyond a joke. I want a refund NOT a credit.
    I am tired of being polite
    Answered by jonathan


    We apologize for any inconvenience caused.

    I have now manually downgraded your subscription plan to FREE.

    Please take note that since you had already cancelled the subscription before on your Paypal account, it was not able to charged you anymore. It is just that the JotForm account is the one not downgraded. 

    All is fixed now, and your account is at FREE plan.

    Please let us know if you need further assistance.


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    JotForm Support

    Answered by ashwin_d on July 10, 2015 at 06:52 AM

    Hello Frank,

    I'm sorry for the trouble caused to you. 

    I have cancelled your premium monthly subscription #28003188 and you will not be billed again. I have also processed the refund for order #87841848. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!