What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my account

    Asked by Tom  on July 10, 2015 at 04:23 AM


    I am trying to access my Jotform account but i cant seem to resent my password as it directs me to the sign up page.

    the email i have used on the account is tom@redrok.co.uk



    Page URL:

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    Answered by Sammy on July 10, 2015 at 09:49 AM

    Hi Tom,

    Your email address tom@redrok.co.uk is currently tied to two guest account which means you haven created an account yet.

    Kindly visit the sign up page http://www.jotform.com/signup

    Once your done let us know so we can move the forms in guest account to your active account.

  • Profile Image

    Answered by vmghr on July 10, 2015 at 10:22 AM

    I'm having the same issue. I use this form and access it on a daily basis, why am I not able to access it now. Please help me with this issue.

    User Account Name:


    Page URL:


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    JotForm Support Manager

    Answered by Jeanette on July 10, 2015 at 12:33 PM

    The account vmghr is in good status, please clear your browser's cache in order to start a fresh session.