What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error number of Submissions

    Asked by jlssampedro on July 10, 2015 at 04:48 AM

    Hello:

     

    We have a problem because we see 734 submissions asociated to our form but when we generate excel file we can see only 727 submission. Do you know why does it happen?

     

    Thank you very much for your help

     

    Amelia Portas

    Submissions problem excel hello
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    Answered by Sammy on July 10, 2015 at 10:04 AM

    Hello Amelia,

    Sometimes the submissions counter reports the count erroneously, could you provide the form ID so we can resolve the issue.

    Thank you