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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Error number of Submissions

    Asked by jlssampedro on July 10, 2015 at 04:48 AM



    We have a problem because we see 734 submissions asociated to our form but when we generate excel file we can see only 727 submission. Do you know why does it happen?


    Thank you very much for your help


    Amelia Portas

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    Answered by Sammy on July 10, 2015 at 10:04 AM

    Hello Amelia,

    Sometimes the submissions counter reports the count erroneously, could you provide the form ID so we can resolve the issue.

    Thank you