What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions being applied to non condition field

    Asked by ipbr21054 on July 10, 2015 at 06:17 AM

    Here is the form 51895460546363

    Please look at the conditions set up.

    Please look at the emails i have used for testing.

    You will see the following

    If selecting LAPTOP the form received shows ENTER WHICH SOCIAL MEDIA

    If selecting LAPTOP the form received shows MAKE & MODEL


    These conditions should not be working for these options ?




  • Profile Image

    Answered by Sammy on July 10, 2015 at 10:45 AM

    You need to enable the option to hide empty fields in your email notification, this can be accessed under

    Preferences->Advanced Settings

    See sample preview before after applying the condition


  • Profile Image

    Answered by ipbr21054 on July 10, 2015 at 11:08 AM

    Many thanks