What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come I can not log into my account

    Asked by vmghr on July 10, 2015 at 10:16 AM

    I have a few forms set up on Jot Form and I can not log on. It says that my user name and password has been changed. Please contact me back at 724-318-8125 or email me at violasmanaginggroupinc@gmail.com 

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    JotForm Support

    Answered by ashwin_d on July 10, 2015 at 12:41 PM

    Hello vmghr,

    I did check your account "vmghr" and did not find any issue with that. 

    I also check your account history and it seems that today there were few attempts to reset your account password but It seems the password reset instructions were not not sent successfully.

    Please be noted that password reset instructions is sent to profile email address and your account profile email address is vmghr@gmail.com. Our email logs says that this email address is not valid and does not exists.

    Can you please confirm if vmghr@gmail.com is a valid email address?

    We will wait for your response.

    Thank you!