- JotForm Supportashwin_dAnswered on July 10, 2015 at 12:41 PM
I did check your account "vmghr" and did not find any issue with that.
I also check your account history and it seems that today there were few attempts to reset your account password but It seems the password reset instructions were not not sent successfully.
Please be noted that password reset instructions is sent to profile email address and your account profile email address is firstname.lastname@example.org. Our email logs says that this email address is not valid and does not exists.
Can you please confirm if email@example.com is a valid email address?
We will wait for your response.