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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message coming up Form over quota

    Asked by summarketing on July 10, 2015 at 11:30 AM

    Hello,

     

    I've cleared all the submissions and this message is still coming up "Form over quota This form has passed it's allocated quota and cannot be used at the moment. Try contacting the owner of this form. " We need this up and running asap. Please help! Thank you.

    Page URL:
    http://goo.gl/Zxqums

    message Submissions form over quota
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 10, 2015 at 01:28 PM

    I would like to apologize for the inconvenience this have caused you. 

    Please be advised that clearing or deleting the submission on your form would not free up or reset your Account's Submission count. Account's Submission count is base on the amount of submission made per month on all of your forms. Meaning this resets every first day of the month. 

    I have checked your account and your Account already received 201 submissions. Please be advised that for a Free account you are allocated with 100 Non-secured submission, 10 secured submissions and 100 MB available space for File Uploads per month. 

    I would suggest you try to consider upgrading to a much higher plan as you have said you need to have your form up and running as soon as possible. 

    You can check out our Pricing Guide for reference. 

    Thank you.