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    Calender Widget Issues

    Asked by EpiscopalSeniorLife on July 10, 2015 at 11:34 AM

    Hello,

     

    We are experiences in Internet Explorer where the calender date picker widget 1) Does show show that calender icon, and 2) the arrows to change the month are missing. Please see the attached screenshot.

    Thank you!

    Page URL:
    https://episcopalseniorlife.org/employment/employment-application/

    Screenshot
    icon hello attached and
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    JotForm Support

    Answered by david on July 10, 2015 at 01:22 PM

    Hi,

    Try replacing your embed code with the iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This usually allow for the embedded form to work the same as it does when not embedded.  I would also strongly recommend using FireFox or Chrome, rather than using Internet Explorer.  IE is notoriously buggy.

    If changing to the iFrame does not resolve the widget issue, let us know and  we will be happy to have another look.

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    Answered by Nick  on July 10, 2015 at 01:26 PM

    Thank you for your response, and I agree IE is terrible. Unfortunately the client has users that use IE and it's pretty much a non-option to suggest to all of the users to swap to a more reliable browser. I used the iFrame before but it also created a huge white space gap at the bottom. Please advise and thank you again for looking into this issue for us.

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    Answered by civilianjobs on July 10, 2015 at 01:28 PM
    Thank you for your response, and I agree IE is terrible. Unfortunately the
    client has users that use IE and it's pretty much a non-option to suggest
    to all of the users to swap to a more reliable browser. I used the iFrame
    before but it also created a huge white space gap at the bottom. Please
    advise and thank you again for looking into this issue for us.
    *Nicholas Quilliam *
    Senior Web Developer
    *Rochester Office*
    277 Alexander Street #208
    Rochester, NY 14607
    *P* 585.271.8661
    *Atlanta Office*
    305 Brookhaven Ave #748
    Atlanta, GA 30319
    *P* 404.228.1538
    CONFIDENTIAL EMAIL: The information contained in this email is strictly
    confidential. It is intended for the recipients indicated within this
    email. The contents of this email is for informational purposes and shall
    not be distributed in part or whole, to any other parties, without the
    express written consent of the sender, or their legal representatives. If
    you have received this email in error, please destroy it and contact the
    sender as soon as possible.



    ...
  • Profile Image

    Answered by EpiscopalSeniorLife on July 10, 2015 at 01:45 PM

    To update this, it appears to be an issue with the glyphicon not showing up. Please see the following class that is attached to your widget:

     

    class="glyphicon glyphicon-chevron-right"

     

    Oddly enough, those arrows appear on some of the calendar but not all of them. So it shouldn't be an issue of and HTTP request not being able to find the correct glyphicon. Any ideas?

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    JotForm Support

    Answered by david on July 10, 2015 at 03:14 PM

    If the iFrame does work, you can adjust the height of the frame to remove the extra space:

    Since I am not sure what is running in your page, I cannot say exactly what might be causing this not to load.  It may be something IE specific.  If the form itself works, the iFrame may be your best bet for embedding.

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    Answered by EpiscopalSeniorLife on August 12, 2015 at 01:23 PM

    Hello, this also does not help the issue, because changing the height to make it look correct in browser, makes it look off in the other browsers.

  • Profile Image
    JotForm Support

    Answered by david on August 12, 2015 at 02:33 PM

    You can try setting the height to be automatic.

    height: auto;

    Instead of

    height: 1111px;

    Your form is currently embedded using the full source code.  If you do change back to the iFrame code and would like to have us check any formatting in different browsers, let us know and we will be happy to have a look.