- nccanowAsked on July 10, 2015 at 12:58 PM
I saw the post from 2014 that you have updated the ticket and submitted it for development i guess. Is it still out and available. Cause this the most crucial feature, of getting information that was incomplete. So that the business can contact the person who filled out and incomplete data. Please let me know if this feature is out yet or are you still waiting for the update.
- JotForm SupportChriistianAnswered on July 10, 2015 at 02:37 PM
Thanks for contacting us.
Are you referring to the Incomplete Payment Submissions? If so, the feature to download the Incomplete Payment Submissions is still under development. I can raise a ticket for you as a feature request for this. The more users who request for this feature the more chance this will be implemented and prioritized. I would just like to know what file format you want the downloaded Incomplete Payment Submissions to be (i.e. PDF, Spreadsheet)?
We will wait for your response.
- nccanowAnswered on July 10, 2015 at 03:16 PM
Both excel and pdf will help.
- JotForm SupportjonathanAnswered on July 10, 2015 at 05:22 PM
Just to clarify also, even if you manually complete an incomplete payment submissions, if the submission is really not a successful payment, it will not have any payment transaction. All it will do is move the data to the completed submissions box/grid.
This article have more details about it -Paypal-Incomplete-Payments-FAQ
- nccanowAnswered on July 10, 2015 at 05:47 PM
But will "Setup an incomplete payment Notification E-mail." provide me with the incomplete submissions of the past. I mean will i be notified about the past submission.
- JotForm SupportjonathanAnswered on July 10, 2015 at 07:08 PM
Unfortunately no.Because you cannot edit Incomplete Submissions within the Incomplete payment inbox. You will have to bring it to the completed box first (by manually completing) before you can make changes to the submission i.e. click Edit button and re-submit.