What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to download the incomplete submissions.

    Asked by nccanow on July 10, 2015 at 12:58 PM

    I saw the post from 2014 that you have updated the ticket and submitted it for development i guess. Is it still out and available. Cause this the most crucial feature, of getting information that was incomplete. So that the business can contact the person who filled out and incomplete data. Please let me know if this feature is out yet or are you still waiting for the update.

    Submissions Updated information download incomplete incomplete payment
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 10, 2015 at 02:37 PM

    Hi nccanow,

    Thanks for contacting us.

     

    Are you referring to the Incomplete Payment Submissions? If so, the feature to download the Incomplete Payment Submissions is still under development. I can raise a ticket for you as a feature request for this. The more users who request for this feature the more chance this will be implemented and prioritized. I would just like to know what file format you want the downloaded Incomplete Payment Submissions to be (i.e. PDF, Spreadsheet)?

     


    We will wait for your response.


    Regards.

  • Profile Image

    Answered by nccanow on July 10, 2015 at 03:16 PM

    Both excel and pdf will help.

  • Profile Image
    JotForm Support

    (Private)

    Answered by jonathan on July 10, 2015 at 05:13 PM

    For now, there are 2 ways you can download or get a copy of Incomplete submission payments of the form.

    #1. Setup an incomplete payment Notification E-mail. By having this, you will always have a copy of the submission even for those incomplete submission payments of the form.

    #2. You can manually complete the Incomplete submission payments from the Incomplete Inbox, and they will go to the competed box. Once on the completed submissions , you can now download the previously incomplete submissions.

     

    I will now also submit a feature request ticket for the feature to have the ability to download Incomplete Submissions from the Incomplete Payments Inbox in a more streamlined way.

    We cannot provide you any time frame as to when this can be available but we will notify you here for any news/updates on the status.

    Let us know if you have further inquiry.

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on July 10, 2015 at 05:22 PM

    Just to clarify also, even if you manually complete an incomplete payment submissions, if the submission is really not a successful payment, it will not have any payment transaction. All it will do is move the data to the completed submissions box/grid.

    This article have more details about it   -Paypal-Incomplete-Payments-FAQ

     

    Thanks.

     

  • Profile Image

    Answered by nccanow on July 10, 2015 at 05:47 PM

    But will "Setup an incomplete payment Notification E-mail." provide me with the incomplete submissions of the past. I mean will i be notified about the past submission.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 10, 2015 at 07:08 PM

    Unfortunately no.Because you cannot edit Incomplete Submissions within the Incomplete payment inbox. You will have to bring it to the completed box first (by manually completing) before you can make changes to the submission i.e. click Edit button and re-submit.

    Thanks.