- grade4pagasaAsked on July 10, 2015 at 02:35 PM
newbie JotForm user here.
i was wondering if it's possible to have a "Read this first" article in the discussion forum for those new to the platform / service? this would be helpful to those of us who are unfamiliar with the S.O.P. in the forum.
like for instance, i noticed that it's not advisable to comment on a discussion and then also ask a question - a new thread should be opened in this instance - i'm guessing it has something to do with productivity or something?
there have been instances that i comment on a discussion / thread that i'm having challenges with just to say thanks to the support team / developer for the solution they gave and that it worked (for a frustrated newbie with no scripting / coding experience, this really means a lot). i'm not sure, but in doing so, am i opening a ticket that's already been closed?
how do i also know that a ticket is closed - for me not to comment on it and inadvertently open it again - and making it unresolved?
i've read the user faq, user guide & forum to stay informed. but when i'm stumped, i really appreciate all the help i'm getting from the support team. btw, i noticed that even the developers are answering questions - that's really cool !
i hope i'm making sense in this request.
- JotForm SupportMikeAnswered on July 10, 2015 at 04:18 PM
Thank you for your suggesting. We do not have such document, so we will consider creating one.
The main rule that we follow is one subject per support forum thread. It is easier to handle the questions separately. We also prefer single topics to be able to address them properly (at this time we can only attach one bug report / feature request ticket to a single thread).
You are more than welcome to leave comments on existing threads. It should not affect any open/closed tickets.
Let us know if you need any further assistance :)