Form data not showing up in email

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    surphaser
    Asked on July 10, 2015 at 05:26 PM

    Hello, thanks in advance for your help. I've tried searching through the forums for an answer but cannot seem to find a solution. I have this website http://surphaser.com/ with a form. For some reason the data is not showing up on my email even though when I test the form it works just fine. Can you provide any insight?

    Thank you.

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    surphaser
    Answered on July 10, 2015 at 06:14 PM

    I found a clue to my issue. If I use noreply@jotform.com as the Sender E-mail address instead of our own email address info@***.com the form data shows up in our email. Do you know why this would be?

    Thanks.

  • Profile Image
    EltonCris
    Answered on July 11, 2015 at 02:25 AM

    @surphaser

    Thanks for the clue. The noreply@jotform.com email should work reliably for many various reasons one is that spam filtering rarely consider this email address.

    With regards to your custom sender email, could it be due to your SMTP credentials? May I suggest to delete the SMTP email and try it again. See if that helps. You can also check on Mandrill if there are emails that are undelivered or pending. You should be able to see it on the Mandrill dashboard.

    This article will also be of help http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Let us know if there's anything else we can do to assist you with this.