What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The ipad and iphone don't seem to be working with regards to being responsive.

    Asked by Yolanta on July 10, 2015 at 06:13 PM
    The ipad and iphone don't seem to be working with regards to being
    responsive. Is there CSS custom code to address this?
    mobile responsive cut-off
  • Profile Image
    JotForm Support

    Answered by jonathan on July 10, 2015 at 06:14 PM

    Answered by Yolanta on July 10, 2015 at 03:53 PM

    It has scaled fine but as soon as I selected one of the options under "Who
    are you?" the scaling widened again and now is about double the width of my
    screen. I am not able to pull the portion of the form that is off screen
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 10, 2015 at 06:18 PM

    Can you please try adding to your jotform http://www.jotform.ca/form/51804430777255

    the Mobile Responsive Widget.

     

    Let us know if this did not make any difference on viewing the form on mobile browsers.

    Thanks.

  • Profile Image

    Answered by Yolanta on July 10, 2015 at 07:03 PM
    I think it is a little better but still not quite right.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2015 at 03:32 AM

    It looks right here, however, I'm using the mobile emulation in Google Chrome so if you can tell us what's formatting is not responsive, we would be happy to look into that further. A screenshot of the issue is helpful.

    Here's how you can add a screenshot to this support forum: http://www.jotform.com/answers/277033.

    Thanks

  • Profile Image

    Answered by Yolanta on July 11, 2015 at 08:08 AM
    In the drop down menu "Who are you", when you pick the 8th and 9th choice,
    you get a squished column. Also in full screen, there is a lot of extra
    space at the top of the form.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 11, 2015 at 09:48 AM

    I have tested you form on my Samsung Galaxy S4 and on iPhone simulator and the reason why text inside of "Who you are" is cut off, it's because of width of the field. You can increase the width of that field inside of Form Builder.

    Considering the white space, you can adjust that with changing height of your iFrame code. Height is currently set to 7603px and you should change it to 1700px!important. Can you please try to replace existing code with following code to see if that will resolve your problem.

    <iframe id="JotFormIFrame" style="width: 100%; height: 1700px!important; border: none; opacity: 1; visibility: visible;" src="//form.jotform.ca/form/51804430777255" width="300" height="150" frameborder="0" scrolling="no"></iframe>

    Hope this will help. Let us know if you need further assistance.