How can I obtain a refund?

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    Kandykara
    Asked on July 12, 2015 at 08:33 AM

    I had over 63 clients ordering from my facebook account and only 3 of them were able to successfully use the jotform link to complete their purchase.  The clients using their phones to access the link, were unable too.  As of this morning only 3 payments were processed from my page to paypal through your service.  I would like a refund.  This made my company look unprofessional, unreliable and unorganized.  For a service I paid a monthly fee to use, I am not impressed.  If I can receive a prompt refund for my service fee, I would at least have a positive experience concerning the professionalism of your service which I would be happy to share with other business owners, however until the company makes some attempt to rectify the investment I made with your app's ability to work successfully less than 5% of the time, I will remain disappointed and ready to share my bad experience with others.