What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled?

    Asked by MadSkills88 on July 12, 2015 at 11:00 AM

    My forms became disabled immediately after my brother created his account. Is this because we share the same WAN IP address? Let me know how I can fix this as soon as possible please.


    Thank you

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    JotForm Support

    Answered by Jan on July 12, 2015 at 11:15 AM

    Your account is autosuspended due to suspected phishing. One of your forms have fields that are asking for username and password. This is a violation of our terms of use.

    Actually, if there is a word ("password") on your forms, it will be automatically suspended by our phishing detector tool. We will only re-activate your account if those fields or those forms gets deleted or removed. Thank you.