What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot access my form submission.

    Asked by czitzmann on December 03, 2011 at 11:09 PM

    When I try to access the form submission using either firefox or safari, I receive the attached error (see screenshot).  Also the product quantity number fields did not seem to come through on the email copy of the submission I received.  Please advise.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on December 04, 2011 at 01:10 AM

    Hi Chris,

    We're sorry for the inconveniences caused. Can you please try to clear your browsers cache and recheck it again? If you can't still access after that, please try to access your submissions using this domain: https://secure.jotform.com.

    Also, with regards to your email submissions, there was a problem with your Notification Mail Format that's why some informations are missing when submissions sent through email. Please delete your existing Notification and recreate it again, that should fixed your problem.

    Let us know if you have further questions. Thank you so much for using JotForm and have a great day!