- StellaAsked on July 12, 2015 at 09:42 PM
Last month I have renew the jotform account and paid the monthly fee USD 9.95, but I only need it for one month. Then last friday, the system automatically charge me USD 9.95 for the next month renewal fee without my requirements. So please help to cancel it and refund my money, thanks. I don't want to be charged every month since we will not use it anymore, thanks. And I have received email from you, the email subject is Your Subscription Renewal: JotForm Premium Monthly [INT150710-4403-55392B] and bill address is here: https://sites.fastspring.com/interlogy/order/invoice/INT150710-4403-55392B
Order Number: INT150710-4403-55392B
I have canceled the subscription but I do need my money back for July - USD 9.95. Thanks for your understanding.
- JotForm Supportashwin_dAnswered on July 13, 2015 at 12:06 AM
Please be noted that JotForm is a subscription based service and it remains until you cancel your subscription yourself.
I have gone gone ahead and processed the refund for order #INT150710-4403-55392B. Please allow 2-7 days for the amount to reflect in your account. Your account is also downgraded to free plan.