What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't need the subscription renewal anymore, please cancel it and refund my money.

    Asked by Stella  on July 12, 2015 at 09:42 PM

     

    Hi,

    Last month I have renew the jotform account and paid the monthly fee USD 9.95, but I only need it for one month. Then last friday, the system automatically charge me USD 9.95 for the next month renewal fee without my requirements. So please help to cancel it and refund my money, thanks. I don't want to be charged every month since we will not use it anymore, thanks. And I have received email from you, the email subject is Your Subscription Renewal: JotForm Premium Monthly [INT150710-4403-55392B] and bill address is here: https://sites.fastspring.com/interlogy/order/invoice/INT150710-4403-55392B

    Order Number: INT150710-4403-55392B

    I have canceled the subscription but I do need my money back for July - USD 9.95. Thanks for your understanding.

    Screenshot
    and subscription renewal JotForm style size font
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    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 12:06 AM

    Hello Stella,

    Please be noted that JotForm is a subscription based service and it remains until you cancel your subscription yourself.

    I have gone gone ahead and processed the refund for order #INT150710-4403-55392B. Please allow 2-7 days for the amount to reflect in your account. Your account is also downgraded to free plan.

    Thank you!