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corradoAsked on July 13, 2015 at 1:12 AM
HELLO !
I'VE DOWNGRADE MY JOTFORM SINCE A FEW MONTH BUT YOU ALWAYS TAKE THE MONNEY OF MY VISA CARD ! CAN YOU EXPLAIN ME WHY ?
THANK YOU IN ADVANCE
REGARDS
CORRADO -
Ashwin JotForm SupportReplied on July 13, 2015 at 3:16 AM
Hello Corrado,
I did check your account and did not find any attempt to cancel subscription.
Since your economy monthly subscription was still active that is the reason why you were being billed. I have gone ahead and cancelled your subscription #26772300. You will not be billed again.
Thank you!