- corradoAsked on July 13, 2015 at 01:12 AM
I'VE DOWNGRADE MY JOTFORM SINCE A FEW MONTH BUT YOU ALWAYS TAKE THE MONNEY OF MY VISA CARD ! CAN YOU EXPLAIN ME WHY ?
THANK YOU IN ADVANCE
- JotForm Supportashwin_dAnswered on July 13, 2015 at 03:16 AM
I did check your account and did not find any attempt to cancel subscription.
Since your economy monthly subscription was still active that is the reason why you were being billed. I have gone ahead and cancelled your subscription #26772300. You will not be billed again.