What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I downgraded my account but I am still being charged.

    Asked by corrado on July 13, 2015 at 01:12 AM

    HELLO !

    I'VE DOWNGRADE MY JOTFORM SINCE A FEW MONTH BUT YOU ALWAYS TAKE THE MONNEY OF MY VISA CARD ! CAN YOU EXPLAIN ME WHY ?


    THANK YOU IN ADVANCE
    REGARDS
    CORRADO

    JotForm card hello visa
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 03:16 AM

    Hello Corrado,

    I did check your account and did not find any attempt to cancel subscription. 

    Since your economy monthly subscription was still active that is the reason why you were being billed. I have gone ahead and cancelled your subscription #26772300. You will not be billed again.

    Thank you!