What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel my premium subscription and give me a refund

    Asked by 2015_PDG on July 13, 2015 at 01:22 AM

    Kindly cancel the payment made for July 10, 2015.  We only need it for one month.

    Moving forward, you should not be automatically renewing the subscription unless otherwise it is approved by the user.  Please give immediate feedback on this.

    premium subscription and a JotForm uploads png 2015
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    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 03:30 AM

    Hello 2015_PDG,

    Please be noted that JotForm is a subscription based service. Once you activate your account, it remain active until your subscription is cancelled.

    I have gone ahead and processed the refund for order #INT150710-4403-15381B. Please allow 3-7 days for the amount to reflect in your account. I have also downgraded your account to free plan.

    Thank you!