How solve PayPal error when users click "Continue Shopping" inside PayPal Site

  • Profile Image
    Asked on July 13, 2015 at 03:28 AM


    we have a form to purchase products via PayPal

    Things go fine except when the user, inside Paypal site, clicks the link "Continue Shoppin" which should send the user back to the buying page with the Jotfor Form.

    However the user is sent to this URL: and Jotforms shows an error message saying: "INCOMPLETE VALUES - There are incomplete fields in your submission Please go back and fix the problem(s)" By the way, if the user "goes back" it will return to the Paypal page! (infinite loop) :-(

    Any idea to solve this problem?

    Thank you


  • Profile Image
    Answered on July 13, 2015 at 04:28 AM


    Upon checking your form, I can't seem to find a Paypal integration on it?

    If you are creating an order form where your users can purchase products, you need to integrate the payment methods that we support. 


    Here's a guide on how to set up an order form:

    To learn more about the payment methods that we support, please check this guide:


    I'm not sure how you setup your process on this, but it seems like you are manually redirecting the user to a Paypal page. Please check the guides above on how to properly setup an order form.

    We'll wait for your response.

  • Profile Image
    Answered on July 13, 2015 at 07:14 AM

    Well, thanks for your prompt reply. Here I explay how I use the Jotform in our site:

    1 - Site is made with Adobe Muse CC

    2 - The form is embedded using a Jotform Widget made by Adobe, in which the only parameter to apply is the Jotform ID (51912983705360)

    That's all. May be I could try to delete the Adobe Widget and just paste the Jotform CODE as HTML object.


  • Profile Image
    Answered on July 13, 2015 at 07:16 AM

    Kindly try pasting the form as an HTML object, use the iframe method to avoid potential script conflicts

    Kindly revert with the outcome

  • Profile Image
    Answered on July 13, 2015 at 10:36 AM

    Hi, I placed the iFrame code instead of the Adobe Widget but the result is the same.

    To better understand what happens please try to do the following:

    1 - Just choose one of the 3 options to purchase

    2 - Press the "CONTINUE" green button

    3 - You will be redirected to the Paypal shopping cart page

    4 - To be sure just REMOVE your object from the Shopping Cart

    5 - The Paypal Shopping Cart page refreshes with empty objects

    6 - Click the "Continue Shopping" link. This should make the user return to the page with the Jotform purchase Form, but it gives an error from JOTFORM as per attached image.

    This message is an a page with the following URL:

    But it should be redirected to the original page with the Form, i.e. this one:

    Thanks for your help

    Regards Enrico


  • Profile Image
    Answered on July 13, 2015 at 11:49 AM

    Hi Enrico,

    As I mentioned earlier, it would be better if you will be integrating an actual payment integration to the form. The Paypal integration is designed to work in the form and in the submission of it.

    I believe this is the problem in your process:

    1. Form is filled out and you click "Continue" which supposedly submits the form.

    2. It redirects the user to a Paypal cart page.

    3. If you click "Continue Shopping" it returns back to the submit link which is this one: And because it has already submitted the data prior (step 1) the form already cleared the values, hence it shows incomplete values, because there's no more data to submit.


    Please do try integrating our payment method instead.

    Thank you.

  • Profile Image
    Answered on July 13, 2015 at 02:21 PM

    Thanks Charlie, I'll check the Paypal integration and will let you know.

    Ciao Enrico

  • Profile Image
    Answered on July 13, 2015 at 02:25 PM

    You're welcome. Please do let us know if that worked for you or if you need further assistance on it.

    Kind regards.