How do I clear my upload space?

  • Profile Image
    Asked on December 04, 2011 at 10:50 AM

    So even after I delete the submissions from the submissions folder it shows me that I used up upload space. How do I entirely clear upload space. I dont need the files on the internet. I download them and delete the submissions folder.

  • Profile Image
    Answered on December 04, 2011 at 02:55 PM

    You may have to log out and log back in to see the upload space used on your account after deleting those submissions.

    I have checked our server & see 12.30 MB of used upload space on your account. 

  • Profile Image
    Answered on December 05, 2011 at 12:17 AM

    Exactly. But I already deleted all my submissions and logged in and out several times. But the 12.30 still remains.

  • Profile Image
    Answered on December 05, 2011 at 03:07 AM

    Hi Makaveliawards,

    We're sorry for any troubles caused. Apparently, your account settings failed to update in a timely manner. I have applied the fix to it and cleared your forms' cache. The used storage space should be back to zero by now.

    If you have follow-up questions about this topic, please do let us know so we can provide further assistance.

    Thank you very much for making JotForm your form builder of choice.