What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I clear my upload space?

    Asked by Makaveliawards on December 04, 2011 at 10:50 AM

    So even after I delete the submissions from the submissions folder it shows me that I used up upload space. How do I entirely clear upload space. I dont need the files on the internet. I download them and delete the submissions folder.

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    Answered by fxr on December 04, 2011 at 02:55 PM

    You may have to log out and log back in to see the upload space used on your account after deleting those submissions.

    I have checked our server & see 12.30 MB of used upload space on your account. 

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    Answered by Makaveliawards on December 05, 2011 at 12:17 AM

    Exactly. But I already deleted all my submissions and logged in and out several times. But the 12.30 still remains.

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    JotForm Support

    Answered by NeilVicente on December 05, 2011 at 03:07 AM

    Hi Makaveliawards,

    We're sorry for any troubles caused. Apparently, your account settings failed to update in a timely manner. I have applied the fix to it and cleared your forms' cache. The used storage space should be back to zero by now.

    If you have follow-up questions about this topic, please do let us know so we can provide further assistance.

    Thank you very much for making JotForm your form builder of choice.