What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting the submissions

    Asked by lacybella on July 13, 2015 at 11:44 AM

    Hi! I've been with Jot Form for years and generally have no problems. For the last couple months, we get calls all the time saying that they submitted the form, but when we search our system, we never got anything. It's strange because we do get some submissions, but it seems like it's becoming a consistent problem where for some reason we don't get random submissions.

    Can you tell me if there is a known issue for this, or if there is something I can do on my end to prevent this?

    Page URL:
    http://www.lacybella.com/custom-order-form

    Getting Submissions problem
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 13, 2015 at 01:00 PM

    I have inspected your form and I noticed that inside of Email Notification recipient email address is set to c*****@la*******.com.

    I have checked that email address in our system and I saw that all submissions were sent successfully.

    You can also check the email logs yourself:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Also your Email address is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder anymore.

    I would also suggest to whitelist JotMails IP Addresses: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Hope this will help. Let us know if you need further assistance.