What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I issue a refund from a payment form

    Asked by scarleterin on July 13, 2015 at 12:08 PM

    I have created a payment form and I need to issue a refund/credit. Can I do that through Jotform?

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    JotForm Support

    Answered by BDAVID on July 13, 2015 at 01:06 PM

    No, you will need to do it through the payment gateway you are using, you need to refer to their support knowledge base for more information on how to process a refund on their end.