What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    can't upload proof of payment

    Asked by rahimshukor on July 13, 2015 at 12:22 PM

    why my client can't upload proof of payment in file upload column, can u help me fix this problem?


    thank you

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 13, 2015 at 01:18 PM

    I tried your form, and it seems to upload files without a problem:

    What type of file is your client trying to upload? It may also depends on the file type, please check this guides:



    If the issue still happens, please let us know what browser version and operating system your client is using, in order to reproduce the issue.