What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    discontinue the renewal of form?

    Asked by FH_Hope on July 13, 2015 at 02:18 PM

    I don't want this form to renew but I want to retain the content...can this be done without losing the content?

    Page URL:

  • Profile Image

    Answered by KadeJM on July 13, 2015 at 02:51 PM

    I'm not quite sure if I fully understand your question.

    Are you asking if your form will retain all its data if you don't renew your jotform subscription?

    Or are you asking if there is a way to stop the form from being used further and keep its data?

  • Profile Image

    Answered by FH_Hope on July 13, 2015 at 06:18 PM
    I want to make sure I’m not getting charged for this form as long as its disabled. How do I make sure of this?

    L. Lance

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 13, 2015 at 09:03 PM

    Seems like you want to cancel the subscription since you are not using the form (it looks disabled) so, I went ahead and cancelled.  You should not be charged any more.