Information Reporting on Return Email

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    CRVP
    Asked on July 13, 2015 at 02:42 PM

    When customers use our secure reservation form they are receiving an email that shows all of the information that they inputed. Some customers are insecure with having their credit card information on this email and on the email we receive from the form. Is it possible to restrict or minimize this information (XXXX XXXX XXXX 1234) or eliminate it entirely from any email correspondence to the customer?

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    david
    Answered on July 13, 2015 at 03:36 PM

    Hi,

    While editing your auto-responder or notification, you can remove any field data you would like.  Click on the emails tab in the form builder, then click on the email you would like to edit.  From that screen, delete the field you would like to remove from the email:

    I would strongly recommend against collecting credit card information directly in the form.  If you need to authorize a card for payment at a later date, I would recommend using this process:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have any further questions, let us know and we will be happy to help.