What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Account was suspended and I am not sure why. None of the forms will work

    Asked by kackerman2003 on July 13, 2015 at 03:52 PM
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    JotForm Support

    Answered by Kiran on July 13, 2015 at 05:06 PM

    I see that your account was suspended due to the form titled "Update information" which is collecting passwords. It is not allowed to collect any sensitive information including passwords or create login forms through JotForm. Such forms are considered as phishing forms and associated accounts are suspended immediately. Please refer to our terms of usage for more information on phishing forms. Your account can only be activated only if you agree to our terms of usage and to delete the guilty fields from your JotForm. Please confirm if you want to us to delete the guilty fields from the JotForm and so that we can activate your account.