What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I see my jotform to edit it in the control panel?`

    Asked by Boccemon on July 13, 2015 at 05:02 PM

    We noticed that Jotform wasn't logging the date of generation for our forms yesterday.  Today I went into the control panel to see what's going on, and can't view the elements of the form to edit, but am presented with a blank screen in the edit panel.  What is up?

     

    thanks.

    Page URL:
    http://www.jotform.com/?formID=51936724508158

    JotForm elements logging my forms blank form
  • Profile Image
    JotForm Support

    Answered by jonathan on July 13, 2015 at 06:06 PM

    If I correctly understand the issue you are having, you are saying that you could not properly use the Form Builder.

    Were you seeing the screen similar to this?

     

    Can you please try re-login after restarting the browser. 

    1. Use this link to login http://www.jotform.com/login

    2. Go to your My Forms page 

    3. And select the form you want to Edit.

    Let us know how it goes.

    Thanks.