Why can't I see my jotform to edit it in the control panel?`

  • Boccemon
    Asked on July 13, 2015 at 5:02 PM

    We noticed that Jotform wasn't logging the date of generation for our forms yesterday.  Today I went into the control panel to see what's going on, and can't view the elements of the form to edit, but am presented with a blank screen in the edit panel.  What is up?

     

    thanks.

    Page URL: http://www.jotform.com/?formID=51936724508158
  • jonathan
    Replied on July 13, 2015 at 6:06 PM

    If I correctly understand the issue you are having, you are saying that you could not properly use the Form Builder.

    Were you seeing the screen similar to this?

    Why cant I see my jotform to edit it in the control panel?` Image 1 Screenshot 20

     

    Can you please try re-login after restarting the browser. 

    1. Use this link to login http://www.jotform.com/login

    2. Go to your My Forms page 

    3. And select the form you want to Edit.

    Let us know how it goes.

    Thanks.