What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my billing information?

    Asked by gcugirl27 on December 04, 2011 at 10:33 PM

    I've read through a few of the responses to this question and tried typing in my information on the Plimus website and nothing seems to match up. I've had this account for about two years and have changed emails a few times since then so I'm sure I don't have the information they sent me when I first signed up. Is there a simpler way to do it from the JotForm website? If not, could you possibly come up with one?

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    JotForm Support

    Answered by NeilVicente on December 05, 2011 at 02:56 AM

    The instructions you have read about Plimus will work only for credit card paid subscriptions. Upon checking our records, it appears that your subscription is paid via Paypal. Thus, your billing information is dependent on your Paypal account settings.

    You will have to log in to your Paypal account to be able to manage how your JotForm subscription is paid.