What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to log in

    Asked by Alexa on July 14, 2015 at 07:55 AM

    Everytime I try to log in, I click the green 'log in" button and nothing happens. 

    Page URL:

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    JotForm Support

    Answered by Chriistian on July 14, 2015 at 08:41 AM

    Hi Alexa,

    Thanks for contacting us.


    Can you try refreshing the page (press F5) and login again? If the issue still persists, can you try clearing your browser cache and refresh the login page and see if it helps. If it sill does not work, can you give us what browser and device are you using when accessing the Login page so we can further check the issue?


    We will wait for your response.


  • Profile Image

    Answered by AlexaYam on July 14, 2015 at 08:48 AM
    Thank you. Once I submitted my request for support it actually took me to
    another page saying I have to log in to submit the message, and it worked
    from there. I just saved the log in page it took me to.
    All good now!
    Alexa Yamnitzky
    Community Investment and Member Services Administrator
    (p) 412-288-2826
    FHLBank Pittsburgh
    601 Grant Street
    Pittsburgh, PA 15219
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    JotForm Support

    Answered by Jan on July 14, 2015 at 10:01 AM

    Glad to know that you can access your account now. Let us know if you need further help. Thank you.