Form Submission Not Received - Did Receive PayPal Payment

  • Profile Image
    Asked on July 14, 2015 at 11:04 AM



    I am testing my form, and after I hit submit, it takes me to PayPal, where I completed transaction, but it never took me back to a confirmation page of any kind, and I also never received the order form via email, but I did receive the PayPal payment.. 


    Please help..




  • Profile Image
    Answered on July 14, 2015 at 12:12 PM

    Jen, it seems that you might not have set up your Instant Payment Notification (IPN) on your PayPal account, so PayPal never notified us that the payment has been complete. That is why these submissions are pending as Incomplete Payments on your Submissions page.

    Please enable IPN on your PayPal by following the guide linked above, and from that moment on, you should be receiving your email notifications as soon as the payments are confirmed by PayPal. You can read more about it on our Paypal-Incomplete-Payments-FAQ page.

    I hope this helps. Let us know if you need further assistance.

  • Profile Image
    Answered on July 14, 2015 at 12:40 PM

    Thank you very much for your reply. I will fix based on your information and recommendations. Much appreciated!

  • Profile Image
    Answered on July 14, 2015 at 12:49 PM

    You are kindly welcome, Jen.

    Please don't hesitate to contact us again should you experience further issues, or open a new thread if you have any other questions. As always, we will be happy to help.