What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What form load time and service uptime commitments do you give?

    Asked by Vladimir Zecevic  on July 14, 2015 at 11:34 AM

    Hi JotForm,

    Will you be so kind to answer these questions for me?
    What form load time and service uptime commitments do you give? Also what traffic load can JotForm handle?
    I could not find this information on your site.

    Thanks

     

    Vladimir

    and form load JotForm style size height
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    Answered by AaronSiciliano on July 14, 2015 at 11:55 AM

    Hello Vladimir Zecevic,

    I do not have promises on hard numbers to provide for you. I will do my best to adequately answer your questions however.

    We strive for 100% uptime. We have a website dedicated to displaying any downtime that we have had. http://jotformstatus.com/

    As far as the form load time is concerned I cannot provide you with hard numbers however we are using several servers located geographically around the world to serve you with content faster. We are also utilizing CDN networks to ensure form resources are being sent to you as fast as we possibly can.

    JotForm is able to handle a massive amount of traffic. In fact Facebook and President Obama used JotForm during a Facebook Live Townhall event and had no issues with service stability. http://www.jotform.com/blog/29-Ask-President-Obama-on-Facebook-Live-Townhall

     

     

    Thanks, Aaron

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    Answered by Vladimir Zecevic  on July 14, 2015 at 11:58 AM

    Thank you for your swift answer.

  • Profile Image

    Answered by AaronSiciliano on July 14, 2015 at 12:00 PM

    Hello Vladimir Zecevic,

     

    Glad to help, Aaron