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    Get PDF is not working correctly

    Asked by FL72_PE on July 14, 2015 at 12:22 PM
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    JotForm Support

    Answered by Boris on July 14, 2015 at 01:35 PM

    I can see that you have already opened another thread describing the same issue:

    http://www.jotform.com/answers/609845

    In the future, please open only one thread per issue, so that we can avoid confusion and better assist you. s it seems that you have provided more details in this thread, I'll continue my support in this thread.

    I assume that you are talking about the Get PDF function on the Submissions page.

    I have logged into your account and downloaded one random PDF submission of each of your two online forms, and the PDF looks OK as far as I can tell. All fields are present and correctly filled. (I have blurred some fields in the screenshot to protect the privacy of your submitters.)

    If this is not what you are getting when clicking on the Get PDF button, please try clearing your browser cache and then try downloading it again.

    If, on the other hand, you would actually like to print your form exactly as it looked to the submitter when they have filled out your form, you can do so by following our guide:

    http://www.jotform.com/help/335-How-to-print-a-form-exactly-as-it-is-when-viewed-but-with-the-user-entered-data

    I hope this helps. Please let us know it you need further assistance.