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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms have dissappeared from my website. When I try to paste the HTML code into the website editor, nothing happens.

    Asked by SolidRockCamp on July 14, 2015 at 01:02 PM

    I created my website on Webstarts.  I have contacted them and they have confirmed that their HTML tool is working properly.  I need to get those forms back up onto the website.  Please help!


    I have pasted below the URLs of the three pages affected.






    Page URL:

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    Answered by Sammy on July 14, 2015 at 02:03 PM

    I have checked your account and it appears it has exhausted the SSL submissions quota for free accounts which is 12.

    Were you submittting you form submissions using SSL? if so you can upgrade your account to a paid subscription to allow for a higher SSL quota.

    Kindly confirm if your were using secure submissions, if an account exceeds the limit all forms are disabled from receiving more submissions

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    Answered by SolidRockCamp on July 14, 2015 at 02:49 PM

    I'm sorry.  I'm not sure what you mean by SSL submissions.

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    Answered by Sammy on July 14, 2015 at 02:53 PM

    Sorry, these are submissions down when the url is HTTPS as opposed to the normal HTTP,

    I have reset your quota back to zero for this instance, kindly confirm that you can see your forms.

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    Answered by SolidRockCamp on July 14, 2015 at 03:18 PM

    They are now visible.  I have upgraded my account for this month.  Thank you.

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    JotForm Support

    Answered by jonathan on July 14, 2015 at 06:55 PM

    Thank you for taking the time letting us know all is good now.

    Contact us again anytime should you need further assistance.