What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot access my forms and/or user log in

    Asked by Armando Rivas  on July 14, 2015 at 02:33 PM


    I cannot access my forms this morning. I use mandogood@gmail.com as my user ID. Please contact me or advise me what I may be doing wrong. I recently upgraded my account to monthly subscription. Not sure if that may be the cause.


    Thank you,

    Armando Rivas

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    JotForm Support

    Answered by david on July 14, 2015 at 03:58 PM


    I checked our records and was unable to find an account associated with your email address.  I also did not find any payments associated with that address.  If you the URL or ID for any of your forms, we can tell you exactly which account they are associated with.  Let us know and we will be happy to have another look.  If you have your subscription confirmation number, that will help as well.