What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account autosuspended

    Asked by jocproducoes on July 14, 2015 at 02:35 PM

    Good afternoon, I wonder for what reason my account is locked, if on an inadequate form, it has already been deleted.

     

    Awaiting reactivation. thanks

    my account autosuspended
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 14, 2015 at 04:07 PM

    I have checked your account and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French, Portuguese and other similar languages, therefore most of the forms made in these languages are automatically suspended. Considering that your form is on Portuguese, your account is auto suspended by our tool. 

    I reactivated your account but please follow next steps to avoid further suspensions.  

    To avoid further suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Arabic, French, Portuguese or any other language that might be suspended automatically.

    To access our Language Translator tool 

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-  you can find more information about similar problem. 

    Hope this will help. Let us know if you need further assistance.