submissions email options

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    vcvc
    Asked on December 05, 2011 at 10:28 AM

     

    if i reply to a submission, i know they get it (bc i tested it on myself)....do I get a copy of the reply? if so, where is it? if not, then what good does it really do to have this option? (esp since there is no record). thanks!

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    fxr
    Answered on December 05, 2011 at 12:31 PM

    I am not quite sure exactly what you mean?

    I will take a guess:

    Are you replying to notifications sent by noreply@jotform.com ? If you reply to these email, its effectively goes down a black hole. 

    If you wish to respond to someone who has submitted a form, you are going to need to retrieve their email address from your notification email, and send your reply to that address.

    You can still reply to actual notification email, just remember to change the noreply@jotform.com to whatever the users email address is.

     

    Hopefully I have understood your query correctly, if not, please try again explaining what your trying to do, and where it seems to be going wrong.

    Thanks!

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    vcvc
    Answered on December 05, 2011 at 03:48 PM

    that's it! I figured so. thanks so much!