What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have a different account and I am locked out

    Asked by InspireDRDonations on July 14, 2015 at 03:58 PM

    I asked this question 2 hours ago.  The other account had a typo on the email address and its pointing to nowhere.  The correct email should be emendez@inspiredr.org - it has edmendez@inspiredr.org.  The username of the account is InspireDR.

    Can you guys please change the address on the account so that I can re trieve my password?

    The response I received from Sammy was that - yes the email address is non existing, and he asked me to create a new address on my domain.  I am not doing this, can you please simply fix the typo on the address on the account?  Thanks!


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 14, 2015 at 07:40 PM

    The current email in this account is info@inspiredr.org,  so it seems you have updated it, please confirm that you still want emendez@inspiredr.org on it.

  • Profile Image

    Answered by InspireDRDonations on July 15, 2015 at 12:24 PM

    Hello people. I need access to my forms please....

    It is not a difficult ticket.



  • Profile Image

    Answered by InspireDRDonations on July 15, 2015 at 12:54 PM

    The account that I can't access is InspireDR only, not InspireDRDonations.

    That is the account with the error on the email and I can't retrieve my password because of that.

    it is set to edmende@inspiredr.org when it should be emendez@inspiredr.org

    Can you guys please look into it.  I have two days needing to access this forms.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 15, 2015 at 03:14 PM

    I see that the account is created 2 months ago using edmendez@inspiredr.org and I see that there were some notifications for some JotForm were set to receive by this address. Also, I notice a successful login yesterday. As we send a test email to this email, we should receive a bounce back email if the email doesn't exist. Since it is a different account, we still need to verify the ownership of the account as a process of protecting user accounts.

    Could you confirm if you have requested for a password reset earlier? 

    We are sorry for the inconvenience this may have caused. Once we are able to verify the ownership, we'll be happy to change the email address for you. We still recommend to create an email address to reset the password.


  • Profile Image

    Answered by InspireDRDonations on July 15, 2015 at 04:43 PM

    Ok, Kiran....

    edmendez@inspiredr.org - does not exist

    emendez@inspiredr.org is correct - should be the email for InspireDR account

    info@inspiredr.org is also a good email, I have access to this email currently on account InspireDRDonations

    my name Ed Mendez.... What do you want me to confirm?

    How about checking where the form "Donation Form" on account InspireDR sends the emails.... Info@inspiredr.org.  Also check what integrations the form Visitor Form on account InspireDR has.  It has a Mailchim integration and Google Spreadsheet integration and a Google contacts integration.

    what other specific information do you want?

    do you want to know how many submissions my Donation Form has? 1

    what PayPal account it is linked to? Agutman@inspiredr.org

    anything else?



  • Profile Image
    JotForm Support

    Answered by Kiran on July 15, 2015 at 05:55 PM

    Thank you for providing additional information to verify your account. We have now changed the account email address to emendez@inspiredr.org. You may now request for a password reset for the account InspireDR. Sorry for the trouble caused and we thank you for your co-operation and patience.

    Thank you for using JotForm!!


  • Profile Image

    Answered by Ed  on July 16, 2015 at 08:10 AM