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I have a different account and I am locked outAsked by InspireDRDonations on July 14, 2015 at 03:58 PM
I asked this question 2 hours ago. The other account had a typo on the email address and its pointing to nowhere. The correct email should be email@example.com - it has firstname.lastname@example.org. The username of the account is InspireDR.
Can you guys please change the address on the account so that I can re trieve my password?
The response I received from Sammy was that - yes the email address is non existing, and he asked me to create a new address on my domain. I am not doing this, can you please simply fix the typo on the address on the account? Thanks!
JotForm Support Manager
Hello people. I need access to my forms please....
It is not a difficult ticket.
The account that I can't access is InspireDR only, not InspireDRDonations.
That is the account with the error on the email and I can't retrieve my password because of that.
Can you guys please look into it. I have two days needing to access this forms.
I see that the account is created 2 months ago using email@example.com and I see that there were some notifications for some JotForm were set to receive by this address. Also, I notice a successful login yesterday. As we send a test email to this email, we should receive a bounce back email if the email doesn't exist. Since it is a different account, we still need to verify the ownership of the account as a process of protecting user accounts.
Could you confirm if you have requested for a password reset earlier?
We are sorry for the inconvenience this may have caused. Once we are able to verify the ownership, we'll be happy to change the email address for you. We still recommend to create an email address to reset the password.
firstname.lastname@example.org - does not exist
email@example.com is correct - should be the email for InspireDR account
firstname.lastname@example.org is also a good email, I have access to this email currently on account InspireDRDonations
my name Ed Mendez.... What do you want me to confirm?
How about checking where the form "Donation Form" on account InspireDR sends the emails.... Info@inspiredr.org. Also check what integrations the form Visitor Form on account InspireDR has. It has a Mailchim integration and Google Spreadsheet integration and a Google contacts integration.
what other specific information do you want?
do you want to know how many submissions my Donation Form has? 1
what PayPal account it is linked to? Agutman@inspiredr.org
Thank you for providing additional information to verify your account. We have now changed the account email address to email@example.com. You may now request for a password reset for the account InspireDR. Sorry for the trouble caused and we thank you for your co-operation and patience.
Thank you for using JotForm!!