What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I receive my payments?

    Asked by rightme1 on July 14, 2015 at 05:28 PM

    I have the payment option on my form, but I have not received payment via Paypal.

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    JotForm Support

    Answered by EltonCris on July 14, 2015 at 09:58 PM


    You must ensure that you have entered your Paypal email on the Paypal payment wizard (if you are using Paypal standard). This is where all the payments goes through when the user submits the form and complete the payment via Paypal.

    Here's a screenshot:

    So when the user submits your form and completed the transaction over Paypal, you should receive the payment right away. Otherwise if the user abandoned the form after redirected to Paypal, the submission will end up on the incomplete payment list. https://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    If you have further questions or if you need further help, let us know.