What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you please confirm that I have successfully downgraded my account?

    Asked by luminosity on July 14, 2015 at 07:45 PM


    I have downgraded my account, however after clicking 'Cancel Subscription', I had a pop up saying 'Your subscription has been scheduled to be cancelled manually'. 


    Do this mean it will be cancelled at the end of this months subscription or will I have to repeat the process at the end of the payment month? 

    Can you please reply to info@xyzsupport.com.au for help on the issue.

    Thanks in advance, 


  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 15, 2015 at 12:12 AM

    Hello Louise,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your PayPal subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-9H9056121U6371358

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Thank you!