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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Date field not showing on iphone/ipad but showing on PC

    Asked by bakingfresh on July 15, 2015 at 06:24 AM

    Hi,

     

    I have a field called "Your first box will be delivered on..." and have conditions set up on the field.

    When I view this form on a PC the date is showing in this field. However when I view the website on my iphone, the date is not showing, the field is simply empty.

     

    Kind Regards

    Stephen

    Page URL:
    http://form.jotformeu.com/form/51755512502348

    date field ipad pc field not showing
  • Profile Image
    JotForm Developer

    Answered by omur on July 15, 2015 at 08:37 AM

    Hello Stephen,

    Does the error still persist?

    Could you test it again?

    If yes I'll open an investigation about this issue.


    Thank you

  • Profile Image

    Answered by bakingfresh on July 15, 2015 at 10:51 AM

    Hi,

     

    it's working on one of my forms but not the others.

     

    it is working on the form "one recipe a week" but I need it to work on all my forms.

     

    kind regards

    stephen

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2015 at 12:25 PM

    Looking at the form One Recipe A Month, I see the date shows on the field, but the form it's not mobile responsive:

    Please try adding the mobile responsive widget a the bottom of your form:

    That should fix the issue:

    Here is my cloned version: http://form.jotformpro.com/form/51954919573974?, you can test it, and if you want to clone it in your account here is how: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by bakingfresh on July 15, 2015 at 12:32 PM

    Hi

     

    Thanks for letting me know.

    Ah yeah it appears to be working now, however it is still not working on my form entitled "Two recipes a month" ?

    Please advise?

     

    Many Thanks

    Stephen

  • Profile Image

    Answered by bakingfresh on July 15, 2015 at 12:35 PM

    Hi

     

    Just to let you know, the date on the "One box a month" has disappeared again when viewed on the iphone? Only seems to show sometimes and other times not. (On PC shows all the time)

     

    Many Thanks

    Stephen

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 15, 2015 at 02:03 PM

    Please try the following:

    1) Clear forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    2) Clone the form in which you are experiencing the issue: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    3) On the cloned version, remove the field and add a new one back.

    4) Try the previous workaround provided(adding the mobile responsive widget)

    Let us know what happens, we will be glad to assist you.