Transparent Theme not displayed as transparent on Facebook

  • Profile Image
    bendou
    Asked on July 15, 2015 at 08:32 AM

    Hi,

    I need your help please!

    As you can see my form has transparency effects which do not appear properly when integrated to Facebook.

    How can we fix that?

    Thanks & regards

    Benoit

     

     

  • Profile Image
    Ben
    Answered on July 15, 2015 at 09:42 AM

    To make the form transparent Benoit, you would need to add the following CSS code to your jotform:

    html.supernova {
        background-color: transparent;
    }

    Please do note that by adding it, your form will show the white color of the FaceBooks iframe that holds your form.

    You can add the CSS code above to your jotform by following the steps here: Inject Custom CSS Codes

    Do let us know however if you have any further questions and we would be happy to assist with them.

  • Profile Image
    bendou
    Answered on July 15, 2015 at 11:09 AM
    Hi Ben
    I did what you said, but now that didn’t really solve the problem:
    https://www.facebook.com/OmniScriptum/app_684336108254110
    I chose the theme with a dark translucent layer over a pencil and it’s now being shown on Facebook.
    Benoit Novel
    Chief Operating Officer
    e: b.novel@omniscriptum.com
    w: www.omniscriptum.com

    Buy your books here:
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    D-66121 Saarbrücken
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    Management:
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    Dr. Wolfgang P. Müller,
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    ...
  • Profile Image
    Kiran
    Answered on July 15, 2015 at 01:01 PM

    As I check your JotForm using direct link, the background image seems to be working fine. Since the form is embedded on Facebook page, the form is forced to be in secured mode. The background image is being pulled from normal http link and hence the image is not being displayed on facebook page. I've now added the image to your JotForm that loads from secured link and your facebook page should be displaying the background image.

    Please check and let us know if you need any further assistance. We will be happy to help.