What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Transparent Theme not displayed as transparent on Facebook

    Asked by bendou on July 15, 2015 at 08:32 AM

    Hi,

    I need your help please!

    As you can see my form has transparency effects which do not appear properly when integrated to Facebook.

    How can we fix that?

    Thanks & regards

    Benoit

     

     

    Page URL:
    https://www.facebook.com/OmniScriptum/app_684336108254110

    not displayed displayed JotForm uploads transparent
  • Profile Image

    Answered by Ben on July 15, 2015 at 09:42 AM

    To make the form transparent Benoit, you would need to add the following CSS code to your jotform:

    html.supernova {
        background-color: transparent;
    }

    Please do note that by adding it, your form will show the white color of the FaceBooks iframe that holds your form.

    You can add the CSS code above to your jotform by following the steps here: Inject Custom CSS Codes

    Do let us know however if you have any further questions and we would be happy to assist with them.

  • Profile Image

    Answered by bendou on July 15, 2015 at 11:09 AM
    Hi Ben
    I did what you said, but now that didn’t really solve the problem:
    https://www.facebook.com/OmniScriptum/app_684336108254110
    I chose the theme with a dark translucent layer over a pencil and it’s now being shown on Facebook.
    Benoit Novel
    Chief Operating Officer
    e: b.novel@omniscriptum.com
    w: www.omniscriptum.com

    Buy your books here:
    www.morebooks.de
    www.ljubljuknigi.ru
    www.shuyuan.sg
    OmniScriptum Marketing DEU GmbH
    Heinrich-Böcking-Straße 6-8
    D-66121 Saarbrücken
    Germany
    Management:
    Marta Lusena (CEO),
    Dr. Wolfgang P. Müller,
    Inka Monz, Dr. Katrin Martin,
    Marc Wegmann, Bernd Hemmerling
    Amtsgericht Saarbrücken · HRB 17040 · UST-ID: DE260233629
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 15, 2015 at 01:01 PM

    As I check your JotForm using direct link, the background image seems to be working fine. Since the form is embedded on Facebook page, the form is forced to be in secured mode. The background image is being pulled from normal http link and hence the image is not being displayed on facebook page. I've now added the image to your JotForm that loads from secured link and your facebook page should be displaying the background image.

    Please check and let us know if you need any further assistance. We will be happy to help.