What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions data entered into form is missing when editing form

    Asked by EuroFest2009 on July 15, 2015 at 08:54 AM

    I have a registration form, and one of the entries has a small typo. Usually, I just go to the submission, click Edit and change it. But now when I click Edit, it completely resets the submission entry. Is anyone else seeing that? How do I fix it? Tried this in both Firefox and Chrome with the same results.

    Submissions on edit Submissions reset registration form entry
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    Answered by yantiang on July 15, 2015 at 09:40 AM

    Having the same problem. I don't think the submission has been rest, it's just showing me a blank form. This has been going on all morning (I am in the UK) despite replies from Jotform that the problem has been fixed!  And before anyone asks me again, yes I have flushed the DNS cache, yes I have flushed the browser caches and also tried different browsers and yes I have cleared the Jotform cache.

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    Answered by Ben on July 15, 2015 at 10:39 AM

    Can you please check if the same issue is still present for you? We have reported it and it seems to be resolved by now, but just in case that there are any issues for you, do let us know and we will raise this to our developers.

    @yantiang I see that my colleague has already raised this for you on your thread here: http://www.jotform.com/answers/610661

    Please do let us know there if by some chance the edit option is still not working for you - I can confirm that it is working for me and I am also in Europe, just like my colleague for whom it is also working at this time.

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    Answered by EuroFest2009 on July 15, 2015 at 11:05 AM

    Working just fine now. Thanks for such a quick turnaround!

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    JotForm Support

    Answered by david on July 15, 2015 at 12:24 PM

    Glad to hear it!  If there is anything else we can assist you with, let us know and we will be happy to help.