What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot edit submissions

    Asked by gugnitzja on July 15, 2015 at 08:58 AM

    Clicking Edit in the View Submissions screen blanks out the fields. The data is visible in the grid below, but I cannot edit a previously submitted form.

    Page URL:
    http://www.jotformpro.com/form/33353688494972

    Screenshot
    Submissions cannot view submissions submitted form previously
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    Answered by Lauriol on July 15, 2015 at 09:02 AM

    Same thing here, my forms cannot be edited anymore. Before, I would just go to edit, then I would do any editing and hit the submit button and the form would be edited. Now the editing is not working, when you hit it the first part of the form loads, but the second part is blank!!!

    Please fix. 

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    Answered by yantiang on July 15, 2015 at 09:41 AM

    Having the same problem. I don't think the submission has been rest, it's just showing me a blank form. This has been going on all morning (I am in the UK) despite replies from Jotform that the problem has been fixed!  And before anyone asks me again, yes I have flushed the DNS cache, yes I have flushed the browser caches and also tried different browsers and yes I have cleared the Jotform cache.

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    Answered by TSMProduction on July 15, 2015 at 09:44 AM

    I am having the same problem! Its still not working!

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    Answered by NSF_FrictionMaterial on July 15, 2015 at 09:46 AM

    I have the same problem both when using the "View Submissions" option and using the edit submission link generated by my Auto Notifier email (i.e. neither I as the form creator nor the user can edit the form). 

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    JotForm Developer

    Answered by omur on July 15, 2015 at 09:48 AM

    Hello,

    I'll be escalating this issue as a bug and we'll fix this. This post will be updated once it's working.

    Please allow us some time to handle the issue.

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    JotForm Support Manager

    Answered by Jeanette on July 15, 2015 at 09:48 PM

    The issue should be now resolved. Please let us know if the problem persist in your side.