What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Show headers and text disabling automatically once the user logged out

    Asked by EllenJoseph on July 15, 2015 at 09:53 AM

    We followed the advice given above. Indeed, headers/text appear on the form. However, when we log out and then back in, we find that this feature does not "hold." We have to reset the show header/text feature. How do we PERMANENTLY show this change for a given form? Thanks.

    This is a re-post of a comment on How to Show Headers and Text in the PDF

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    JotForm Support

    Answered by Jan on July 15, 2015 at 11:26 AM

    It should remember the settings you chose on that form so that even if you logged out and log back in, the "Show headers and text" option should still be enabled. Please make sure that "Show headers and texts" option are checked and then log out from JotForm. Please clear your browser cache. After that, close and reopen the browser. Please log back in to JotForm and check if the "Show headers and texts" option is still checked.

    In addition to that, I will clear your form cache so that your forms will be refreshed from our servers. Hope this works. Thank you.

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    JotForm Support

    Answered by Jan on October 28, 2015 at 02:42 AM

    That is correct, you need to click the options icon first and then enable the Show headers and texts and then click the options icon again in order to save the settings.