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    All fields are shown blank when trying to Edit Submission

    Asked by DawsonsIntranet on July 15, 2015 at 10:08 AM


    I'm currently having a problem with one of our most used forms. We use the Edit Submission function within this form, however this morning I was made aware that the Edit Submission isn't working as it should, as when it loads up the Edit form, all fields appear blank. After some checks, it looks like this is happening on all of our submissions.

    I should point out that on the day of the problem (15/07/15) JotForm was down for maintenance for a short time. I'm unsure if the downtime may have caused this, it seems like a coincidence...

    Link to the form is here: http://www.jotform.com//?formID=32863082152956

    Any help would be great.


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    Answered by Ben on July 15, 2015 at 10:54 AM

    I apologize for this temporary issue, it should be fixed now and you should be able to edit the submissions just as before.

    Please do check and let us know if that is not the case and we would raise it to our developers for further checkup in order to resolve it all up for you.

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    Answered by DawsonsIntranet on July 15, 2015 at 11:16 AM

    No problem!

    Everything looks like it's working as it should be now. All Submissions I have checked are showing up as normal. Thanks for your help!

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    Answered by Ben on July 15, 2015 at 12:32 PM

    You are welcome and I am glad to hear that everything is running smoothly for you, so thank you for the update.

    Do feel free to let us know if you have any questions or need any assistance and we would be happy to assist :)