What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    word press plug in

    Asked by olpevents on July 15, 2015 at 10:30 AM

    I have a previous version of the WP plug in on my site. I was attempting to activate the new one I downloaded, and got this error:

     Fatal error: Cannot redeclare class JotFormWPEmbed in /var/www/vhosts/businesswomanpa.com/httpdocs/bw2014wp/wp-content/plugins/embed-form/jotform-wp-embed.php on line 12

    Can you help? Can I not have both versions? what will happen to the one I have installed with the older version if I delete and active new one?

     

    The one i have activated currently is: Version 1.52 | By Trevor Montgomery | View details

    The newest one I found, that I am trying to activate and get error is: Version 1.2 | By Ertugrul Emre Ertekin | View details

     

     

    thanks

    in JotForm Activate site content
  • Profile Image
    JotForm Developer

    Answered by omur on July 15, 2015 at 12:02 PM

    Hello,

    No you cannot have both versions because it will trigger the very same class declaration error.

     

    Why do you need both versions on your form, maybe we can help you on another way?

  • Profile Image

    Answered by olpevents on July 15, 2015 at 12:06 PM

    I dont need both versions, but the original one that I have does not seem to be working when I click on the jot form icon to get to my forms.

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    JotForm Support

    Answered by david on July 15, 2015 at 01:26 PM

    The form should remain even if you remove the plugin.  I would recommend updating to the new one.  You can also try the direct embed method, rather than using the plugin:

    http://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-version

    The iFrame code occasionally needs to be used for that method, rather than the regular script embed that is shown in the guide:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code