why can't I access reports?

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    Asked on December 05, 2011 at 03:44 PM

    I try to view a report and get access denied and am asked for a password.  I'm already logged in, but try my password and it does not work.  the survey is not on a website, and I have about 30 submissions

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    Answered on December 05, 2011 at 06:28 PM

    I've just checked your reports and saw that you have enabled the password protection for both of your forms. To disable it, follow these steps below:

    - Go to My Forms page,

    - Click on the said form and select Reports,

    - Click on Csv Report,

    - Disable the password protection.

    Follow the steps above to disable the password protection for your Excel Report too.
    If you have any other concerns, feel free to contact us.